THORTEC Software GmbH

Thortec Software GmbH: Privacy Policy

Last modified: May 25, 2020
When you use Thortec services, you trust us with your information. This Privacy Policy applies to information we collect when you use our websites, online applications and other online services (collectively, the "Services"). It describes what data we collect, why we collect it, what we do with it, and what choices we offer. This is important; please take time to read it carefully.
Responsible for the protection of your personal data and for compliance with the EU General Data Protection Regulation (GDPR) is the THORTEC Software GmbH in DE-71394 Kernen. Further contact details, contact persons and mandatory information on THORTEC Software GmbH can be found in the imprint.
We may change the provisions of this Policy from time to time. With the date at the top of this Policy we will indicate when changes have been made. By visiting the Thortec website, submitting information or using any of our products or services, you are accepting the practices outlined in this Privacy Policy. If we make material changes to this policy, we will provide you with additional notice of such changes and request your affirmative consent before using or sharing previously collected information in a materially different way.
What information is collected?
Information you give us

A Thortec app or website may collect information that you provide when you use the services, such as when you:

  • create an account
  • make a purchase
  • participate in events or promotions
  • send questions or comments via e-mail or live chat to our customer support
  • submit your resume to us online
  • fill out surveys
  • otherwise communicate with us through the Services.

The types of personal information that you provide may include your name, e-mail address, postal address, credit card information, and other contact or identifying information that you choose to provide.

In order to provide the service to you, we collect content information. Thortec apps and websites store, process and maintain files that you create and/or upload using the Services (as well as previous revisions of your files). This includes diagrams, share lists and other data related to your account.

Information we get from your use of our services

We continuously improve our services. Therefore Thortec servers automatically record certain information about your use of the Services. Thortec apps and websites may collect automated error reports in the case of software malfunction; such error reports may contain some or all of the information in your documents and may be reviewed to help resolve problems with the Thortec software or service.

Generally, our service may automatically collect usage information, such as the numbers and frequency of visitors to our website and its components. This data is only used in the aggregate, that is, as a statistical measure, and not in a manner that would identify you personally. This type of collective data enables us to figure out how often users use parts of the website, so we can make the website appealing to as many users as possible.

Our main source of information about our users needs is the feedback explicitly entered in the feedback form. We encourage you to provide us with some information about your use cases in order to improve the services. Additionally we use various technologies to collect and store information when you visit a Thortec service, and this may include using cookies or similar technologies to identify your browser or device. We reduced the use of cookies to a minimum. Thortec cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your email address is.

Thortec apps and websites store information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. This information remains on your local computer and is not transferred to our servers in any way.

Information we collect from third parties

We may obtain information from other sources (see below) and combine that with information we collect through our Services.

Google: If you log into your account through Google, we will have access to your name, your email address and your Google Drive access key. We use this data just to identify your account on our Services, to show your login state to you and to save and load your files to and from the Google Drive, if you selected to do so.

Facebook: If you log into your account through Facebook, we will have access to your name and your email address. We use this data just to identify your account on our Services and to show your login state to you.

Stripe: If you elect to purchase a license to use a Thortec app or service, we may receive information about your purchase from our third-party payment processor Stripe. We use this data for invoicing.

How does Thortec use information?

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Thortec apps and websites and our users. For example, we may use your information to:

  • Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices
  • Operate and improve our services
  • Send you technical notices, updates, security alerts and support and administrative messages
  • Respond to your comments, questions and requests and provide customer service
  • Monitor and evaluate trends, usage and activities in connection with our Services
  • If you choose, send you advertising or promotional materials from Thortec
  • Personalize and improve the Services and provide ads, content, communications or features that match user profiles or interests
  • Link or combine with other information we get from third parties to help understand your needs and provide you with better service.
If you choose, then files you create, upload, or copy to Thortec apps and websites may be read, copied, used and redistributed by other people. Information you disclose using the chat function of a Thortec app or website may be read, copied, used and redistributed by people participating in the chat. Use care when including sensitive personal information in files you share or in chat sessions, such as social security numbers, financial account information, home addresses or phone numbers.
Some features are provided by third parties (e.g. the payments processing services, cloud storage, sharing features of social networks, etc.), who may receive and process your data. When you use one of these features, you may be sharing data with the third party, including allowing the third party to process your data. Access to your data by these third parties is not governed by this Privacy Policy.
We reserve the right to review documents to help resolve problems with a Thortec software or service, or to ensure compliance with our Terms of Service.
Does Thortec share information?
We dispense with the commercial transfer of your data (sale, rental) to third parties and do not operate address trading.
Affiliated Business: We are affiliated with a variety of businesses and work closely with them. You can easily recognize when an affiliated business is associated with your transaction. We will only share personal information that is necessary for the affiliate to complete the transaction. We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use personal information for any purpose other than for an authorized transaction.
Personnel: Our personnel (including consultants and/or contractors) may have access to user information while carrying out their duties in the normal course of our company business. Our personnel is bound by a strict confidentiality agreement.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, collecting and analyzing data relating to your visit to our website, providing marketing assistance, processing payments, and providing customer service. You hereby consent to our sharing of your personal information for the above purposes. We may utilize Google Analytics to help us collect and analyze data related to your visit to our website such as page views and average time on page. We may use this data with third-party cookies such as Adroll and Adwords Remarketing to later serve targeted display banners or text ads to you on the Google Display Network and other ad exchanges such as Facebook. You may opt out of the Google Analytics Features by following the instructions in the following link:
Law enforcement: When we have a good faith belief that access, use, preservation or disclosure of information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Sankey Flow Chart, its users or the public as required or permitted by law, then we may share such information with courts of competent jurisdiction or others.
Company licenses: When you registered and licensed a Thortec app or service as part of a company license, then certain information concerning your individual account may become accessible to that organization’s administrator.
Business transfers: In connection with, or during negotiations of, any merger, sale of some or all of our assets, bankruptcy or reorganization, financing or acquisition of all or a portion of our business to another company.
Is information about me secure?
We take reasonable measures to protect your personal information and your documents from loss, misuse and unauthorized access, disclosure, alteration and destruction and to ensure that your documents remain available to you.
Your Thortec account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.
We use industry-standard Secure Socket Layer (SSL) protocol to protect the security of your personal information during transmission, which encrypts all of the information you input.
What are my choices?
You may terminate your use of Thortec software and services at any time. If you wish to delete your account completely, please write an email to support(at)sankeyflowshow(dot)com.
If you have created an account, you may at any time review and/or update the contact information we have for you. Please note that even if you delete information from your account, or deactivate it, we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time.
You may opt out of receiving promotional emails, text messages, or mail from Thortec by visiting your user settings page at and updating your communications preferences, by following the instructions in emails or text messages, or by sending an e-mail to privacy(at) If you opt out, we may still send you transactional or relationship messages, such as emails about your account or our ongoing business relations.
The "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Please note, however, that if your browser does not accept cookies, you may not be able to take advantage of some of our attractive features.
Questions or concerns
If you have any questions or concerns regarding privacy at the Thortec website, please send a detailed message to support(at)sankeyflowshow(dot)com. Your privacy is important to us and we will make every effort to resolve your concerns.
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